Privacy Policy | NorthPoint Home Comfort

Last updated: July 23, 2026

NorthPoint Home Comfort ("NorthPoint", "we", "us") respects your privacy. This policy explains what personal information we collect through this website and our services, why we collect it, how we use and protect it, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.

Information we collect

Information you give us

Name, service address, email address and phone number when you request a quote, book service or contact us.
Details about your home and equipment that you provide so we can quote or perform work.
Appointment preferences, service history and notes from your interactions with our team.
Payment information, which is processed by our payment provider — we do not store full card numbers.
Financing applications, which are submitted directly to the third-party lender you select.

Information collected automatically

Standard web log data such as IP address, browser type, pages viewed and referring page.
Cookies and similar technologies used to operate the site and measure how it is used.

How we use your information

To respond to quote requests, schedule appointments and perform the services you ask for.
To send service confirmations, appointment reminders and updates about work in progress.
To provide warranty support, maintenance reminders and safety notices about your equipment.
To take payment and keep records required for tax, permit and warranty purposes.
To improve our website and services, and — where you have consented — to send promotions.

Text messages and email

If you provide your mobile number and agree to receive texts, we may send you transactional messages such as appointment confirmations, technician-on-the-way notices and reminders, and — only where you have opted in — occasional promotional messages. Message and data rates may apply and message frequency varies. You can stop messages at any time by replying STOP, and reply HELP for assistance. Mobile numbers and consent are never sold, rented or shared with third parties for their own marketing. Commercial email is sent in accordance with Canada's Anti-Spam Legislation (CASL) and every message includes an unsubscribe link.

How we share information

We do not sell your personal information. We share it only as needed to run our business:

Service providers who work on our behalf — scheduling and CRM software, payment processing, messaging providers, and IT hosting — under obligations to protect it.
Equipment manufacturers and distributors, where required to register or claim a warranty.
Financing partners and utility or government rebate programs, when you apply through us.
Regulators, permit authorities and inspectors where required for licensed work.
Where required by law, or to protect the safety, rights or property of any person.

Retention and security

We keep personal information only as long as needed for the purposes described above or as required by law, including warranty, tax and permit record-keeping obligations. We use administrative, technical and physical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Cookies

This site uses cookies to keep it working correctly and to understand how visitors use it. Most browsers let you refuse or delete cookies; some parts of the site may not work properly if you do.

Your choices and rights

You may ask us to access, correct or delete the personal information we hold about you, withdraw consent for marketing communications, or ask questions about how we handle your information. We will respond within the timelines set by applicable law. Some information must be retained where the law requires it.

Third-party links

Our site may link to third-party websites, including manufacturers, lenders and rebate programs. We are not responsible for their privacy practices and encourage you to read their policies.

Children

Our services are directed to homeowners and adults. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The revised version takes effect when posted here, and the "last updated" date above will change.

Contact us

Questions or requests about your personal information can be sent to NorthPoint Home Comfort, 120 Adelaide Street West, Toronto, ON M5H 1T1, or by phone at (437) 238-2460. You can also reach us through our contact page.

This policy is provided for information only and is not legal advice. Have it reviewed by counsel before launch.